Return & Exchange Policy

PaymentIf payment is made by check, delivery of title to the merchandise is subject to collection of the funds. I understand that if this is a credit purchase, it is subject to the terms and conditions of the credit agreement. Credit balances on merchandise paid for by check require 10 business days for reimbursement.

Returns & ExchangesBob Mills Furniture offers a 5 day return or exchange period after delivery of merchandise. All returns approved by this company are subject to a 10% restocking charge. Merchandise picked up at the dock must be returned to the store by the customer if returning or for service. Special orders may not be eligible for exchange or return. Unless otherwise noted, any item ("as-is", accessory, rug, mattresses and electrical items may be excluded) may be returned within 5 days for a refund less a 10% restocking charge and delivery charges. Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in "like new" condition in the sole opinion of the Solution Center (Customer Service) department of Bob Mills Furniture Company, L.L.C. Approved customer refund over $100 only paid by company check

Special Order MerchandiseBob Mills Furniture requires a non-refundable deposit of 40% for special order merchandise. The factory estimated shipping time is approximately 8-12 weeks. This is not a promise of delivery date, but an estimate from the factory of probable arrival and is subject to fabric and stock availability. Merchandise prices on the customer's order are subject to audit, and if any changes are required, the customer will be notified and an agreement reached prior to the order being placed with the factory.

WarrantiesBob Mills Furniture Company, L.L.C. warrants for 12 months to the original purchaser (for non-commercial use) construction of the following:– Upholstered and Leather Furniture: springs, frame, seams or loss of resiliency of foam cushions. No replacement of fabric or leather.– Bedroom, Dining Room, and Dinette Furniture: defects in materials or workmanship, excluding finishes.– Mattresses: Are covered per the manufacturer’s warranty for the mattress purchased. Bob Mills Furniture also offers the exclusive, Ninety-Nites program as outlined below.