25 Year Limited Mattress Warranty
We believe we’ve created the world’s most comfortable mattress without compromising quality, support, or the environment. Our years of research have resulted in a new technology with only the best qualities of memory foam and metal springs, and none of their drawbacks—a TRUE HYBRID™ Bed! You will enjoy more comfort, fall asleep faster, spend more time in deep REM sleep and wake up feeling refreshed. That’s the Dormeo difference—the next generation of mattress.
Dormeo North America provides a twenty-five (25) year express limited warranty for its DORMEO Octaspring® mattresses (the “Warranty Period”) which commences ninety (90) days after the original date of delivery. In our sole discretion and option during the Warranty Period, we will repair or replace the original purchaser’s Dormeo Octaspring mattress if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty. An original proof of purchase receipt or online warranty registration is required for any and all warranty claims.
For the first ten (10) years of the Warranty Period, at our option, we will replace or repair defective workmanship or materials at no cost, other than all one-way shipping (see Shipping and Handling section) to the original purchaser. However, during years 11 through 25 of the Warranty Period, any repair or replacement guarantee will be subject to a prorated cost schedule that will be applied either to the repair or replacement cost. One-way shipping and handling costs are the responsibility of the original purchaser FOR ALL WARRANTY CLAIMS.
Consumer Responsibility —The prorated schedule is as follows:
|Year 0-10||100% guarantee||No repair or replacement fees are incurred|
|Year 11||90% guarantee||Pay 10% of repair or replacement cost|
|Year 12||84% guarantee||Pay 16% of repair or replacement cost|
|Year 13||78% guarantee||Pay 22% of repair or replacement cost|
|Year 14||72% guarantee||Pay 28% of repair or replacement cost|
|Year 15||66% guarantee||Pay 34% of repair or replacement cost|
|Year 16||60% guarantee||Pay 40% of repair or replacement cost|
|Year 17||54% guarantee||Pay 46% of repair or replacement cost|
|Year 18||48% guarantee||Pay 52% of repair or replacement cost|
|Year 19||42% guarantee||Pay 58% of repair or replacement cost|
|Year 20||36% guarantee||Pay 64% of repair or replacement cost|
|Year 21||30% guarantee||Pay 70% of repair or replacement cost|
|Year 22||24% guarantee||Pay 76% of repair or replacement cost|
|Year 23||18% guarantee||Pay 82% of repair or replacement cost|
|Year 24||12% guarantee||Pay 88% of repair or replacement cost|
|Year 25||6% guarantee||Pay 94% of repair or replacement cost|
THIS WARRANTY IS APPLICABLE ONLY TO THE ORIGINAL PURCHASER OF THE DORMEO OCTASPRING MATTRESS FROM AUTHORIZED RETAILERS AND DIRECT FROM DORMEO NORTH AMERICA. THE ORIGINAL PURCHASE RECEIPT OR A PROPERLY REGISTERED DORMEO OCTASPRING MATTRESS WARRANTY IS REQUIRED FOR ANY WARRANTY CLAIM. MATTRESSES PURCHASED FROM UNAUTHORIZED THIRD-PARTY RESELLERS, OR OTHER NON-AUTHORIZED SELLERS (INCLUDING, BUT NOT LIMITED TO, SALES VIA EBAY INC., AMAZON.COM, INC., ETC.), SHALL RENDER THE WARRANTY NULL AND VOID IN ITS ENTIRETY. THIS WARRANTY DOES NOT APPLY TO FLOOR MODELS OR “DEMOS.” DORMEO NORTH AMERICA SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. THE FOREGOING WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE HEREUNDER OTHER THAN THE WARRANTY DESCRIBED HEREIN.
All warranty claims must be submitted in writing to Dormeo North America describing the nature of the alleged defect, and, in addition, must be accompanied by photographic evidence of the alleged defect, and proof of purchase or warranty registration. This information will be used for evaluation purposes by Dormeo North America, in its sole discretion. Failure to provide the foregoing materials may result in rendering the Warranty null and void in Dormeo North America’s sole discretion.
DORMEO Octaspring® mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser’s Dormeo Octaspring mattress and user(s). This limited warranty and other performance warranties are based on tests conducted on “sets” that consist of our mattresses and our foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THIS MATTRESS, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Dormeo Octaspring may require purchaser to provide proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if purchaser makes a claim under this limited warranty. Dormeo Octaspring reserves the right to invalidate this limited warranty if the foundation is determined, in Dormeo Octaspring’s reasonable discretion, to be inadequate.
The Warranty Does Not Apply To:
- Normal product wear and tear as determined in our sole discretion
- A normal increase in the softness of the DORMEO Octaspring® core material
- The occurrence of mold
- Use of an improper or unsupportive foundation
- Additional shipping/transportation costs other than stated herein
- Staining or issues relating to the mattress being used or stored in an unsuitable or unsanitary condition, or issues arising from the failure to use a washable mattress protector.
The Warranty is Deemed Null and Void When:
- The product has been subject to misuse, careless treatment, or physical abuse, as determined in our sole discretion.
- The mattress has not been properly packaged resulting in damage during return shipping to us.
- The original purchaser cannot provide an original proof of purchase receipt, or has not properly registered the warranty online.
PLEASE RETAIN A COPY OF YOUR WARRANTY AND ORIGINAL SALES RECEIPT FOR FUTURE REFERENCE.
If the original mattress model is not available at the time of repair or replacement, Dormeo North America reserves the right to offer an alternative model of equal quality or value, in its sole discretion. If an individual’s body impression found in a DORMEO Octaspring® mattress is 3/4 of an inch or more in depth and IS NOT associated with use of an improper or unsupportive foundation (or other misuse), it may be covered by the warranty. However, mattress dimensions (length and width) have a ±2% tolerance due to elastic components. This tolerance is considered normal and does not constitute a defective mattress and is not subject to a warranty claim, whether after short- or long-term use of the mattress. In the event of an authorized product repair or replacement, the Warranty Period will not be renewed or extended following the repair or replacement. In short, a repaired or replaced mattress does not reset or in any way alter the Warranty Period duration in connection to subsequent warranty claims, if any.
Mattress Cover Limited Warranty
The mattress cover provided with the mattress is warrantied for one (1) year from the original date of purchase to be free of defects in the material or workmanship. Dormeo North America will replace or repair a cover at its option within the one year period at no cost to the original purchaser, excluding return shipping costs.