Common Delivery Questions

Modified on Wed, 23 Jan 2019 at 04:33 PM

Frequently Asked Questions About Furniture Delivery

Do you charge for delivery and if so, how much is it?

Delivery Charges are based on location and the amount of merchandise purchased. Please contact your local store for more information on delivery.

Do you deliver anywhere in the United States?

Depending on your location and the type of merchandise, we do deliver within the continental United States

Can I track my delivery on-line?

With our online tracking tool, you can track your delivery on the date of your scheduled delivery. Click Here to track your delivery.

When will I get my delivery time?

You will receive an automated call or text message with your two hour delivery window the evening before the day of your scheduled delivery.

What do I do if I am unable to be home during the scheduled delivery time?

Many of our customers make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Once you confirm that you will be available during the scheduled time frame, your furniture is loaded in sequence with other deliveries. If your order has not been loaded, we can remove it from our delivery manifest due to an emergency situation. Once the order has been loaded and the delivery team is en route to you, we will not be able to postpone the delivery. Please note that there will be a re-delivery fee if the delivery cannot be completed once it is en route to you. If unforeseen circumstances occur, please call us at (405) 795-5151 as soon as possible.

How do I change my delivery date/time if it is already scheduled and I cannot make the date/time?

To reschedule an order scheduled for delivery, we must have a minimum of 24 hour notice. Please call 405-795-5151

Do you remove old/unwanted furniture?

Bob Mills Furniture only hauls off old mattresses with the purchase of a new mattress. Your salesperson must note this on your receipt and it is at the sole discretion of the Delivery Company to haul off the old mattress.

Will the delivery team assemble my new furniture and haul off the packing material?

Yes! Your delivery fee includes the assembly of your new furniture and haul off of the packing materials.

Is there anything I need to do to prepare for my delivery?

Please have the room ready and a clear path in your home for a seamless delivery process.

Do you inspect my furniture by delivery?

Yes, your merchandise is inspected by the Bob Mills Furniture Warehouse team and the delivery company.

What do I do if there is damage when my furniture is delivered?

Please inform the delivery team while they are still in your home of any damage that is noticed. They will take photos and note the damage. You can call the Solution Center at 405-947-6500 to let them know you received damaged merchandise. Please note that delivery damage must be noted within 5 days after your delivery takes place.

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