Financing FAQ

Q/A

Q: When is my payment due? 

A- “Payment due dates and schedules are unique to each financing company and individual customer account. If you're unsure of your next payment date, please contact your financing provider or ask our team for assistance with your specific account.”

Q: How do I make a payment?

A: Payment methods vary by financing provider. Most providers allow payments through their website or mobile app. If you need help locating your payment options, our team is happy to point you in the right direction.

Q: Where can I view my balance?

A: Most financing providers allow you to view your balance through their website or mobile app. If you're unsure where to access your account, our team can help direct you to the appropriate provider.

Q: Can I change my payment method?

A: In most cases, payment methods can be updated through your financing provider's website or mobile app. If you're unsure how to update your payment method, our team can help direct you to the appropriate provider. 

Q: Can I pay off my financing early?

A: Many financing providers allow early payoff, but terms and any potential savings vary by provider and agreement. Our team can help direct you to the appropriate financing provider for account-specific payoff information. 

Q: What happens if I miss a payment?

A: Missed payment policies vary by financing provider. If you've missed or expect to miss a payment, our team can help direct you to the appropriate financing provider for assistance with your account. 

Q: Can the store see my financing account?

A: We can assist with general financing information, but we do not have full access to your financing account details. For account-specific questions such as balances, payment history, due dates, or payment arrangements, please contact your financing provider directly or speak with one of our team members.

Q: Can I make my payment in the store?

A: No. Payments cannot be accepted in our store. Payments must be made directly through your financing provider using their website, mobile app, or customer service. 

Q: I forgot which financing company I used.

A: If you're unsure which financing provider financed your purchase, our team can help identify your financing company and direct you to the correct payment resources.

Q: I forgot my password.

 A: If you've forgotten your password, please use the "Forgot Password" option on your financing provider's website or mobile app to reset it. If you're unsure how to access your provider's account portal, our team can help direct you to the appropriate website or app.

Q: What is my account number?

 A: For your security, we do not have access to your financing account number. Please log in to your financing provider's website or mobile app, or contact your financing provider directly. If you're unsure which provider you used, our team can help direct you to the appropriate website or app.

All other account-specific or sales-related questions escalated to a representative. 

TD Bank - 

Customer Service: 1-800-252-2551 

Payments: 1-888-382-6665 

Address for mailing in payments: 

TD Retail Services, PO BOX 100114, COLUMBIA, SC 29202-3114 

Website for Payments: 

MyTDFinancing.com/BobMills.html 

• Payments cannot be made in person. 

Wells Fargo - 

Customer Service:   1-800-869-3557 

Payments: 1-800-289-8004 

Address for mailing in payments: 

WELLS FARGO BANK N.A, PO BOX 77053, MINNEAPOLIS MN 55480-7753

Website for Payments: 

https://www.wellsfargo.com/mobile-online-banking/bill-pay/ “or download the Wells Fargo mobile app to access your account, view your balance, and make payments anytime.” 

• Payments cannot be made in person. 

Synchrony - 

Customer Service: 1-866-396-8254 

Address for mailing in payments: 

Synchrony Bank, 400 White Clay Center Drive, Newark, NJ 19711.

Website for Payments: 

https://consumercenter.mysynchrony.com/mobilewebpay “or download the Synchrony mobile app to access your account, view your balance, and make payments anytime.” 

• Payments cannot be made in person.

Fortiva - 

Customer Service: 1-800-710-2961

Address for mailing in payments: 

Fortiva Payment Processing, P.O. Box 790156, St. Louis, MO 63179-0105 

Website for Payments: 

https://www.myfortiva.com/  “or download the Fortiva mobile app to access your account, view your balance, and make payments anytime.” 

• Payments cannot be made in person. 

Koalafi (West Creek) - 

Customer Service: 1-844-937-8275

• Payments cannot be made in person.
• Payments are automatically drafted according to your agreed-upon payment schedule. Be sure to keep your payment method up to date to avoid missed or returned payments.
• Koalafi: Lease-to-own offers a mobile app where you can access your leasing account, make payments, view your balance, track upcoming due dates, and manage your account anytime.  

Progressive - 

Customer Service: 1-877-898-1970

• Payments cannot be made in person. 
• Payments are automatically drafted according to your agreed-upon payment schedule. Be sure to keep your payment method up to date to avoid missed or returned payments. 
• Progressive Leasing offers a mobile app where you can access your leasing account, make payments, view your balance, track upcoming due dates, and manage your account anytime. 

Acima - 

Customer Service: 1-801-297-1920 

• Payments cannot be made in person.
• Payments are automatically drafted according to your agreed-upon payment schedule. Be sure to keep your payment method up to date to avoid missed or returned payments. 
• Acima Lease Now, Buy Later offers a mobile app where you can access your leasing account, make payments, view your balance, track upcoming due dates, and manage your account anytime. 

Affirm -

Customer Service: 1-888-484-4282 or visit affirm.com/help

• Affirm offers a mobile app where you can access your financing account, make payments, view your balance, track upcoming due dates, and manage your account anytime. 

Bread Pay -

Customer Service: 1-844-992-7323 or support@breadpayments.com  Available M-F 8 AM-6 PM ET, Weekends 10 AM - 6 PM ET 

• Bread offers a mobile app where you can access your financing account, make payments, view your balance, track upcoming due dates, and manage your account anytime.