Orient Express Furniture provides a one (1) year limited warranty from the date the original purchaser receives merchandise. Orient Express Furniture will repair, replace, or credit any piece of furniture determined to be defective in material or workmanship. Incidental costs such as freight and labor are not included. Craftsmanship and/or use of natural materials in the Orient Express Furniture product line may cause minor variations to occur in certain pieces. This warranty does not cover these variances. Orient Express Furniture's limited warranty does not cover any items sold "AS IS," floor samples, or closeouts.
Improper Care and Use: Orient Express Furniture will not repair, replace, or credit any product that has been subjected to improper care, accident, abuse, commercial use, alteration, misuse, or damage cause by fire, natural disaster, or any other act of God.
Warranty Claims and Parts Request: To initiate a warranty claim the account holder must submit a completed Claim Form along with all supporting documents and required photographs. A Claim Form may be provided upon request or downloaded at www.OrientExpressFurniture.com/claims. To request parts the account holder may email Claims@OrientExpressFurniture.com
Floor samples, closeouts, and clearance items are considered "as is" and are final sale. No claims will be opened for these items.