VIOLINO LIMITED MANUFACTURER’S WARRANTY
Violino upholstered furniture is covered by a specific warranty, subject to this certificate and is non-transferable. We therefore kindly ask you read it carefully. This warranty applies only to furniture utilized under normal household conditions. The request for service or claim shall be made with the store from which it was purchased, promptly following the discovery of any alleged defect, no later than:
•Fourteen (14) days after purchase, for visible defects claimed at the time of delivery
Violino product is covered under normal use and starting from the date of purchase by the end consumer. After the first year from date of purchase, this warranty covers only parts and materials necessary for repair and does not cover labor. This warranty does not cover any incidental or consequential damage including loss of time, usage, or money. If identical materials are not available at the time of repair, Violino reserves the right to substitute materials of equal quality and value under below periods:
•For a period of five (5) years for the internal frame construction•For a period of five (5) years for hardware•For a period of three (3) years for metal recliner and headrest mechanisms•For a period of two (2) years for cushions/foam (Note: The flattening of the fiber or foam materials used in cushioning occurs due to normal use over time and is considered a normal loss of resiliency. Normal loss of resiliency is not a defect in materials or workmanship and should not be confused with abnormal wear – normal loss of resiliency is not covered by this limited warranty)•For a period of one (1) year for leather and fabric coverings, under normal household conditionsNote: This limited warranty does not cover accidental damage, fading, stretching, or dye lots. Leather’s natural markings such as scars, brands, grain variations, wrinkles, etc. are considered normal characteristics and not defects. With any evidence of excessive soiling, improper cleaning, abuse, or where the covering has some form chemical applied, the warranty will not apply. Normal wear does not include but not limited to, cuts, burns, stains, soiling, damaged caused by pets, unreasonable use or improper installation, corrosive materials, commercial or non-residential use, or rental use. Products treated with any applications such as leather treatments, cleaners, softeners, protectants, etc. included but not limited to applications from the retailer or otherwise, and voids the leather/fabric warranty.•For a period of one (1) year for stitching•For a period of three (3) years for sleeper mechanisms•For a period of one (1) year for mattresses•For a period of three (3) years for suspension / webbing•For a period of three (3) years for power motors•For a period of one (1) year for power motion parts (transformers, switches, power cords)
Page 1 of 2 (Continued on Next Page) NO. 2 2/F TOWER 1 HARBOUR CENTER1 HOK CHEUNG ST HUNGHON KOWLOON HONG KONG Phone 852-3900-1300 | 852-2363-6372
This warranty specifically excludes claims for:
•Damage or fading resulting from exposure to direct sunlight, extreme heat, water damage, bright lights orsimilar conditions resulting is discoloration
•Damage resulting from improper use, abuse, or any acts of nature
•Damage incurred during the handling and transportation of the product from the retailer
•Floor sample sales or sales marked “AS-IS”
•Interpretation of defects caused by misinformation or negligence in disclosure by the retailer or endconsumer/user
•To remedies that cost more than or the same as the product’s wholesale purchase price.
This warranty will be considered void if the original purchase transfers this warranty to another party other than original purchaser or moves from the original delivery address noted on sales receipt.
When applying for assistance under this warranty, the purchaser should contact the retailer from whom the Violino product was purchased and the retailer will submit the claim with Violino. The request must include original sales receipt, the production identification number and photographs documenting the fault of flaw claimed. Please note, removing the ID label from the bottom of the sofa voids this warranty. The retailer will then forward the claim to Violino when, upon inspection, it is considered to be a manufacturer’s defect. Violino will thereafter repair or replace, at its sole discretion, any part of product determined. The remedies provided under this warranty shall be the exclusive remedies available for claims of alleged defects in material or workmanship. Violino makes no other warranties, except as provided herein whether express or implied, unless otherwise provided by applicable laws.
Page 2 of 2