ECLIPSE’S LIMITED WARRANTY
Eclipse warrants to the original consumer purchaser of this product, purchased at retail, while the product is at the original delivery address of the retail consumer, based on reasonable use of the following:
5 - YEAR LIMITED WARRANTY – FRAME
Eclipse warrants the internal frame in its upholstered products to be free from defects in workmanship and materials for five (5) years, while not including improper use and action damage.
2 -YEAR LIMITED WARRANTY – CUSHIONING
Eclipse warrants the cushions in its upholstered products to be free from abnormal loss of resiliency for a period of two (2) years.
The flattening of the fiber or foam materials used in cushioning that occurs due to normal use is considered a normal loss of resiliency.Normal loss of resiliency is not a defect in materials or workmanship and should not be confused with abnormal wear or abnormal loss of resiliency, and is not covered by this limited warranty.
1-YEAR LIMITED WARRANTY – LEATHER AND FABRIC
Eclipse warrants the leather and fabric used to be free from tearing and splitting under normal use for a period of one (1) year from the date of purchase to the retail consumer. Eclipse also warrants the stitching in its upholstered products to be free from defects in materials and workmanship for a period of one (1) year. Eclipse does not cover Bi Cast.
The inherent beauty of leather is due to variations in grain, texture, color tones, and its natural characteristics which contribute to the uniqueness of each upholstered leather product.Because leather is a natural product, this limited warranty does not cover natural characteristics of leather, such as markings caused by insect bites, barbed wire, veining, abrasions, injuries to the animal, wrinkling, or variations in grain or color tones on different sections of the same leather product.This warranty also does not cover normal wearing, durability and color fastness of leather.Using any after-market treatment on the leather or fabric will void the warranty of this product.
3 -YEAR LIMITED WARRANTY – MECHANISMS
Eclipse warrants the metal mechanisms in its upholstered products to be free from defects in materials and workmanship for a period of three (3) years.
1-YEAR LIMITED WARRANTY – SOFA BED PARTS
Eclipse warrants mattresses and sleeper mechanisms in its sofa bed products to be free from defects in materials and workmanship for a period of one (1) year.
LIMITED WARRANTY EXCLUSIONS AND CLARIFICATIONS
These warranties are extended by Eclipse only to you, the original consumer purchaser at retail, and to no other person. This limited warranty is not transferable.
This limited warranty does not apply to any Eclipse upholstered products used for any commercial, contract, institutional, rental-trade, or other non-household use. The warranty does not apply to damages incurred during the transportation of the product. The warrantydoes not apply to damages resulting from misuse, abuse, neglect, cuts, scratches, burns, fire, water, or shipment after original delivery to original retail purchaser. The warranty does not apply to exposure to direct sunlight or bright lights or extreme heat or similar conditions resulting in discoloration, cracking or peeling of leather coverings. The warranty does not apply to floor samples or sales made on an “as-is” basis.
LIMITATIONS AND EXCLUSIONS
Although Eclipse stands by its Limited Warranty, there are some limitations and exclusions.
If a Eclipse upholstered product does not conform to these limited warranties, your sole and exclusive remedy is (i) repair of any defective product or repair of any part of any product determined to be defective; (ii) replacement of any defective product or replacement any part of any product determined to be defective; or (iii) refund of the original purchase price paid by you for the defective product upon return to Eclipse of the defective product. Eclipse will pay the cost of labor and shipping and handling to repair or replace defective parts.
ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS LIMITED WARRANTIES SET FORTH FOR THE ECLIPSE UPHOLSTERED PRODUCT FRAME, CUSHIONING, LEATHER, FABRIC, STITCHING, MECHANISMS, AND SOFA BED PARTS SET FORTH IN THIS LIMITED WARRANTY.
The limited warranties and remedies are exclusive and are in lieu of all other warranties and remedies, verbal or written, express or implied. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations may not apply to you.
If any material or parts used in any defective product is unavailable at the time of repair, if Eclipse elects to repair the defective product, Eclipse reserves the right to substitute materials or parts of equal quality and value as determined in the sole discretion of Eclipse.
ECLIPSE SHALL IN NO EVENT BE RESPONSIBLE TO YOU FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF TIME, USAGE, OR MONEY AND IN NO EVENT SHALL THE RESPONSIBILITY OF ECLIPSE FOR ANY DEFECT EXCEED THE PURCHASE PRICE PAID BY YOU, THE ORIGINAL CONSUMER PURCHASER AT RETAIL, FOR THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
TO VALIDATE YOUR CLAIM UNDER THIS LIMITED WARRANTY
Claims should be made by the original consumer purchaser through the retailer from whom the Eclipse upholstered product was purchased. To obtain performance of these limited warranties, you must specifically do and provide the following:
(a)Submit to the retailer a written limited warranty claim form containing the product identification number located on your retail sales receipt and a copy of a dated proof of purchase of the product.
(b)Submit to the retailer with the written limited warranty claim three photographs: (1) a photograph of the Eclipse upholstered product; (2) a photograph of the label attached to the dust cover underneath the product; and (3) a photograph(s) of the claimed defect(s).
(c) Submit to the retailer any report of an independent technician reviewing the claimed defect(s).
(d) Make limited warranty claims to the retailer for defects visible when you first received the product within fourteen (14) days after you received the product.
(e) Make limited warranty claims to the retailer promptly following the discovery of any alleged defect, but no later than thirty (30) days after the alleged defect should have been discovered by you.
Eclipse and retailers selling Eclipse upholstered products will not accept a limited warranty claim from an original consumer purchaser at retail that fails to include all of the information requested in sections (a) and (b) above.
After reviewing your warranty claim, the retailer may determine that it is necessary to send a technician to review the alleged defect.The technician will review the defect and conduct appropriate tests or take additional photographs of the furniture for submission to Eclipse.If a retailer determines that it is necessary to have a technician review the alleged defect, you must cooperate with the retailer and the technician by providing information regarding your use of the furniture, and providing access to the furniture for testing, review, and photographing.
If the appropriate claim information is provided, the retailer will contact Eclipse for warranty service if it makes the determination that the claimed defect is covered by this limited warranty.The retailer will then submit your written limited warranty claim, photographs, and any independent technician reports to Eclipse for consideration and approval.
If you cannot make your limited warranty claim to the retailer because the retailer has gone out of business, or if the retailer is unwilling to submit your limited warranty claim to Eclipse, you may submit your written limited warranty claim (which requires submission of the articles described above in paragraphs (a) through (c)) directly to Eclipse at the address below or to any Eclipse local office. In some cases, Eclipse may require you to submit the report of a qualified technician.
Warranty Service Department
123 S. Hamilton St. – High Point, NC 27260
No.22/F, Harbour Centre, Tower 1,1 Hok Cheung Street, Hunghom, Kowloon, Hong Kong.
Eclipse has the sole right to determine whether a claim is covered by this limited warranty. All determinations regarding claims will be made within 30 days from receipt by Eclipse of the claim.If a claim is approved, Eclipse will fulfill its limited obligations to repair or replace the product as set forth herein within a reasonable time period.
This warranty does not cover packaging, shipping or transportation costs to and from the manufacturer, retailer or other repair point as required by Eclipse.These costs remain the responsibility of you, the original consumer purchaser at retail.
OTHER LEGAL RIGHTS
This limited warranty gives you; the original retail purchaser, specific legal rights, and you may also have other rights which vary from state to state.